Cloud PBX User Guide: Using the Web Portal - Desktop Call Control

Contents

Overview

Incoming Calls

Active Calls

Home

 

Overview

Desktop call controls appear when making or receiving a call. These controls allow you to see who is calling and manage a current call

Incoming Calls

Incoming calls appear in a window in the portal similar to the one in the image below.

This window shows the caller ID name and number, along with Reject and Answer buttons.

Selecting Reject sends the call to voicemail if available. The Answer button may not be available, depending upon your handset model.

Active Calls

The image below shows an active call window that displays the caller ID and call time. The three controls at the bottom of the window let you hold, hang up, or transfer the call. If you select transfer, a field appears for entering the extension of the recipient. If you prefix the recipient’s extension number with 03, the call goes straight to voicemail.

 

Home

The Home page of your portal provides an at-a-glance view of everything going on with your extension.

The table below describes the areas on the Home page.