Cloud PBX User Guide: Making & Receiving Calls

Contents

Introduction

Making Domestic Calls

Making International Calls

Extension Dialing

Intercom

Receiving Calls

 

Introduction

While there are many different models of desk phones, they largely all work the same way. In this guide, you will learn how to make & receive calls.

Making Domestic Calls

Making a call with your phone does not require a leading 9. You can dial on-hook or off-hook.  Calls to the US and Canada are all dialed using 10 or 11 digits. Local calls can be dialed using 7 digits.

To dial on-hook:

1. Dial the phone number.
2. Pick up the handset, headset, or speaker.

To dial off-hook:

1. Pick up the handset, headset, or speaker.
2. Dial the phone number.

Making International Calls

International calling is commonly disallowed to prevent toll fraud.

To make an international call:

1. Dial the international call code 011.
2. Dial the country code.
3. Dial the local number.

Extension Dialing

Extensions on your system can be dialed using their 3-to-4 digit extension or by pressing the button on your phone corresponding to the desired extension.

Intercom

VoIP phones provide an intercom feature that allows you to instantly connect to other phones within your office. Intercom functionality is ideal for announcing visitors or asking a quick question.

When one phone intercoms another extension, it does not ring the other phone. Instead, the other phone will beep, and then its microphone and speaker turn on.

To intercom, dial *80 and then the extension. For example, to intercom extension 100, dial *80100.

Receiving Calls

When a call comes in, you can answer it via a headset, speakerphone, or handset.

1. To answer using a handset, lift the handset off-hook.
2. To answer using speakerphone, press the speaker button.
3. To answer a call using a headset, usage depends on how the headset is connected. Often, you'll press the button on the headset, or press the headset button on the phone.