Cloud PBX Guide: Working with Times Frames

Cloud PBX Guide: Working with Time Frames 

Contents

Overview        1

Working with Time Frames        2

Adding Time Frames        3

Editing Time Frames        4

Deleting Time Frames        5

Viewing Begin and End Dates        6

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Overview

Using time frames, you can tell the system about the times when your office is open, closed, or celebrating a holiday.

Time frames do not go into effect until you apply a time frame to an answering rule or auto attendant greeting. When the time frames are applied, the first matching time frame becomes active.

All time frame tasks are performed from the Time Frames page. To display this page, click the “Time Frames”icon on the menu bar:

The following figure shows an example of the “Time Frames” page.

A search field at the top-left of the page allows you to review a specific user's personal time frames by entering a user time frame, and then clicking the magnifying glass icon:

The “refresh” button  at the top-right side of the page refreshes the information on the page.

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Working with Time Frames

When you create a new time frame, you assign a unique name to it and then specify one of the following times associated with the time frame:

• “Always” = time frame applies to all hours of every day (24/7/365).
• “Days of the week and times” = commonly used to define office open hours such as Monday-Friday 9am – 5pm. Each day has its own check box. Check the days to which the time frame will be applied, and then use slide bars to define the time ranges for each checked day.
• “Specific dates or range” = commonly used to define holidays or other special events such as New Year’s or a training closure. Use pop-up calendars to select the To and From dates when the time range will apply.

When you check a checkbox, a blue control bar covers the times 9AM to 5PM for that day. Drag this control to change the time according to your requirements. If you need to add more ranges for a day, click the “plus” icon  to the right of the time range.

• “Specific dates or range” = commonly used to define holidays or other special events such as New Year’s or a training closure. Use pop-up calendars to select the To and From dates when the time range will apply.

The following example shows a time frame called “Open Hours”, which covers 9AM to 5PM hours for the days Monday through Friday.

This time frame might be used with another time frame called “Holiday”, which covers holiday periods. You might even create a time frame called “Closed Hours (default already exists)”, which would be an “Always” rule, but would not always be active since it can be set for lower priority than “Holiday” or “Open Hours”.

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Adding Time Frames

1. From the Time Frames page, click the “Add Time Frame” button. The Add a Timeframe pop-up window will appear.

2. Complete the fields in the table below:

3. Click “Save”.

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Editing Time Frames

1. From the Time Frames page, either:

• Click a name
• OR
• Hover over a name, and then click the “pencil” icon  at the far right of the Time Frames page. For example:

      Either step displays the Edit pop-up window. For example:

2. Complete the fields in the table below:

3. Click “Save”.

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Deleting Time Frames

1. From the “Time Frames” page, hover over the time frame, and then click the “X” icon at the far right of the row. A confirmation prompt will appear.
2. Click “Yes” to delete the time frame, or “No” to retain it.

 

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Viewing Begin and End Dates

From the “Times Frames” page, hover over the description. A pop-up window similar to the following will show the begin and end dates for the time frame:

Internal! Do Not Distribute