Overview

The system has a Music On Hold feature that plays when callers are on hold or waiting in queue. You can precede the first file with an optional introductory greeting.

All Music On Hold tasks are performed from the “Music On Hold” page. To display this page, click the “Music On Hold” icon on the menu bar::

The following figure shows an example of the “Music On Hold” page.

A search field at the top-left of the page allows you to view the Music On Hold files for a specific user by entering a file name, and then clicking the magnifying glass icon:

The “refresh” button at the top-right side of the page refreshes the information on the page.

Adding Music On Hold Files

The following procedure describes how to add files. Only properly licensed music files can be used with the Music On Hold feature.

From the “Music On Hold” page, click the “Add Music” button. The Add Music pop-up window will appear.

Complete the following fields:

Click “Upload”.
After the file is uploaded, you can play it on your computer by clicking the “play” icon to the left of the file on the “Music On Hold” page.

Changing the Order of Music On Hold Files

Music On Hold files play according to the order in which they appear in the “Music On Hold” page, starting with the top file on the page, if the randomization setting is not selected. To change the order in which files are played:

On the left side of the “Music On Hold” page, hover the mouse over the up/down arrows for the file you want to move (the pointer changes to a 4-headed arrow).

Hold down your mouse button, drag the file to the desired location, and then release the mouse button. A message tells you that the file has been reprioritized and prompts you to click “Save”.

Click “Save”.

Editing Music On Hold Files

From the “Music On Hold” page, either:

Click a file name
OR
Hover over a name, and then click the “pencil” icon at the far right of the “Music On Hold” page. For example:

Either step displays the Edit Music pop-up window. For example:

Complete the following fields:

Click “Save”.

Deleting Music On Hold Files

From the “Music On Hold” page, hover over the file name, and then click the “X” icon at the far right of the row. A confirmation prompt will appear.
Click “Yes” to delete the file, or “No” to retain it.